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Benefits

Meals & Beverages

Elevate your workday experience and productivity with our breakfast and evening snacks – on the house.

Leaves & Holidays

Prioritize your well-being with our inclusive leave and holiday benefits designed to provide you with the time you need to recharge and rejuvenate.

Maternity Leave

Enthral stands by you during life’s most significant moments. Our maternity leave policy ensures you get a 6-month dedicated period to cherish the beautiful journey of motherhood.

Health Insurance

We’ve got your health covered. Our robust health insurance coverage is designed to safeguard your well-being and provide you with the confidence to tackle any unforeseen challenges.

Diversity & Inclusion

At Enthral, diversity is not merely a concept – it’s a reality. We cultivate an inclusive culture that values different perspectives and promotes equality for all.

Recognition and Incentives

Join a workplace where excellence is celebrated. Our recognition and incentives framework ensures that your contributions are valued and motivates you to reach even greater heights.

Life at Enthral

Life at Enthral

Hear it from our team

Prathmesh Kale

Finance Manager

“Working with Enthral’s finance team has been a very gratifying experience. The work culture here is collaborative and supportive. This environment has really helped me grow professionally, boosted my confidence and given me the push to take on new challenges.”

Vaibhav Jadhav

Technical Lead

“Being a part of Enthral’s development team for the past three years has been an enriching and fulfilling experience for me. The collaborative environment has helped me excel in my role and contribute meaningfully to our projects. I am proud to be a part of a company that values its employees and is led by such inspiring individuals. I am also grateful for an environment that lets us innovate and thrive. ”

Pratik Borate

Sr. Implementation Manager

“Enthral has been my professional home for over 4 years. Working here has been an enriching journey filled with opportunities for growth, innovation and meaningful contributions. From spearheading complex projects to collaborating with talented teams, Enthral has given me a platform to showcase my skills. I am grateful for the invaluable experiences and fulfillment that come with being part of this exceptional organization.”

Rameshwar Domkondwar

Sr. Manager – Learning Solutions

“In my role as a Manager, I’ve had the privilege of spearheading several learning initiatives. From designing comprehensive training programs to leveraging cutting-edge technologies, Enthral has provided me with the resources and support to drive meaningful change. What sets Enthral apart is its unwavering focus on cultivating a collaborative and inclusive environment where every individual is valued and respected.”

Asmita Shukla

Associate Manager HR

“The best part about Enthral is that our company culture is built on a foundation of respect, collaboration, and innovation. Our commitment to fostering a supportive and inclusive workplace culture is at the forefront of everything we do. Another defining aspect of Enthral is our dedication to nurturing talent. I am proud of the fact that Enthral celebrates diversity and recognizes the unique perspectives that each member brings to the table.”

Danish Hussain

Lead-Implementation Engineer

“What sets Enthral apart is the remarkable guidance and support of our leadership team. This has been instrumental in my all-round growth. The collaborative environment, innovative projects and the incredible team I work with make coming to work each day exciting.”

Anuradha Bhadrige

Senior Web Developer

“Working at Enthral is more than just a job for me. It’s an immensely fulfilling experience. The collaborative atmosphere we share here creates a positive environment. Every day brings new challenges, but that’s what helps learning and growth. Proud to be part of this team.”

Nikeeta Shrivastava

AVP Presales -Learning Solutions

“Working here has been a refreshing experience. The company culture is built on respect, transparency, and open communication. It’s a place where your ideas are not just heard but actively encouraged. The commitment to growth is evident in the access to resources and mentorship. I’m proud to be part of a team that values both its employees and their development.”

Swapnil Vasant Bharsakale

Graphic Design Manager

“Such a life-changing experience in Enthral from 2009. Highly recommended! I really enjoy working here and making a good living while doing something I love. Learning many things from management and directors and growing my creative skills. Thanks a lot for giving me a very good opportunity. “

Rashmi Prabhu

AVP – Learning Solutions

“It has been a wonderful experience working with Enthral. In the last 4 years, I have got an opportunity to work in sales, pre-sales, project management and currently leading the customer success department. There are challenges and by the end of the day some learnings and take away which helps me evolve my skills. The company empowers you with freedom to make your decisions and has a mix of a good workforce of old and young individuals.”

Chaitrali Tanpure

AVP Learning Solutions

“Working with Enthral has been a wonderful experience. One thing that impresses me the most is attitude of all the employees at Enthral. I always get to see a sense of company loyalty in most members of the team, mixed with bonafide job satisfaction. Another great thing about working at Enthral is that a ‘typical day’ is never typical there is always something challenging happening and everyday is filled with new learning opportunities.”

Our Values

Customer-centricity

Everything we do, we do it for you

Customer-centricity

At Enthral, your success drives us. We tailor solutions to your needs, prioritize your success, and actively incorporate your feedback. Our personalized support and innovative features empower your learning and development journey, making your satisfaction and success our ultimate goals.

Total Ownership

We demonstrate accountability, always!

Total Ownership

Accountability reigns supreme for us. It guides our actions, ensuring we remain responsible and reliable in all our endeavors. By embracing a culture of ownership, we ensure that your experience with us is seamless, and marked by trustworthiness.

Passion for work

Our team works for passion, not the paycheck

Passion for work

We are not just a company, we are a team united by a genuine passion for our work. This passion infuses every aspect of our business, from crafting innovative solutions to delivering exceptional service. It's the reason we persistently push boundaries, and exceed your expectations.

Our Positions

.Net Fullstack Developer

Department

Development

Job Posted On

10^thJun 2026

Employee Type

Full Time

Experience Range

2-3 years

Key Responsibilities

Design, develop, test, and maintain web-based applications using Microsoft .NET technologies.
Develop robust backend services, APIs, and business logic using ASP.NET MVC, ASP.NET Core, and C#.
Build responsive and user-friendly front-end interfaces using HTML, CSS, JavaScript, jQuery, and modern frameworks.
Develop and consume RESTful APIs and third-party integrations.
Design and optimize database structures, queries, stored procedures, and functions.
Collaborate with Product, QA, UI/UX, and DevOps teams throughout the software development lifecycle.
Participate in requirement analysis, technical design discussions, and code reviews.
Troubleshoot, debug, and resolve application issues and performance bottlenecks.
Ensure application security, scalability, reliability, and maintainability.
Contribute to CI/CD pipelines, deployment activities, and release management processes.
Prepare technical documentation and maintain coding standards and best practices.

Technical Skills Required

Backend

Strong proficiency in C#, ASP.NET MVC, ASP.NET Core, and .NET Framework/.NET Core.
Experience in developing REST APIs and web services.
Understanding of Object-Oriented Programming (OOP), SOLID principles, and design patterns.

Frontend

Proficiency in HTML5, CSS3, JavaScript, jQuery, and Bootstrap.
Experience with Angular, React, or similar modern JavaScript frameworks is preferred.
Knowledge of responsive and cross-browser compatible UI development.

Database

Strong hands-on experience with Microsoft SQL Server.
Expertise in writing complex SQL queries, stored procedures, triggers, views, and performance optimization.

Tools & Technologies

Git and version control systems.
Visual Studio and related development tools.
Experience with Azure DevOps, CI/CD pipelines, and deployment processes.
Familiarity with cloud platforms such as Microsoft Azure is preferred.

Required Qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.
2–3 years of hands-on experience in Full Stack .NET application development.
Strong problem-solving and analytical skills.
Good verbal and written communication skills.
Ability to work independently and collaboratively within a team environment.

Preferred Qualifications

Experience working on SaaS products or enterprise applications.
Exposure to microservices architecture.
Knowledge of authentication and authorization frameworks.
Understanding of Agile/Scrum development methodologies.
Experience with performance tuning, scalability, and security best practices.

Enterprise Account Executive

Department

Enterprise Sales

Job Posted On

1^stJuly 2026

Employee Type

Full-Time

Experience Range

5–8+ Years

About Enthral

Enthral is an Agentic AI Learning Platform transforming enterprise learning, workforce development, onboarding, performance, and skills through autonomous AI agents. Trusted by 300+ enterprise customers and 4M+ learners across 65+ countries.

Role Overview

Own the complete enterprise sales cycle by positioning Enthral's Agentic AI Learning Platform as a business transformation solution. Engage senior stakeholders across HR, L&D, IT, Procurement, Finance, and Leadership to win strategic enterprise accounts.

Key Responsibilities

Enterprise Sales & Revenue Growth

Own individual revenue and ARR targets.
Prospect, qualify and close enterprise opportunities.
Manage end-to-end enterprise sales cycles.
Maintain healthy pipeline coverage.

Consultative Solution Selling

Understand customer business priorities.
Position Agentic AI solutions for workforce transformation.
Build ROI-driven business cases.
Deliver executive presentations and demos.

Enterprise Stakeholder Management

Engage CHROs, CLOs, CIOs and CXOs.
Navigate HR, IT, Finance, Procurement and Legal stakeholders.
Drive stakeholder consensus.

Opportunity & Pipeline Management

Maintain CRM accuracy.
Develop strategic account plans.
Forecast accurately.
Improve opportunity conversion.

Commercial Negotiation

Lead pricing, commercial and contract negotiations.
Coordinate with Legal, Finance and Delivery.
Close multi-year enterprise agreements.

Cross-Functional Collaboration

Partner with Pre-Sales, Product, Marketing, Customer Success and Delivery.
Share customer and market insights.

Required Experience & Qualifications

5–8+ years of B2B enterprise sales.
Minimum 4 years selling Enterprise SaaS.
Experience selling LMS, LXP, HRTech, AI Platforms or Enterprise SaaS preferred.
Experience managing 4–6 month enterprise sales cycles.
Bachelor's degree required.
MEDDIC, MEDDPICC or Challenger Selling knowledge preferred.

Core Competencies

Enterprise SaaS Sales
Consultative & Value-Based Selling
Strategic Account Management
Executive Relationship Management
Commercial Negotiation
Pipeline Forecasting
CRM Excellence
Business Acumen
Communication & Presentation
Ownership & Accountability

What We're Looking For

Strong consultative selling capability.
Executive presence.
Business outcome-focused approach.
Disciplined pipeline management.
Entrepreneurial mindset.
Passion for AI and enterprise technology.

Preferred Industry Background

Enterprise SaaS
HRTech
Learning Technology
Talent Management
AI Platforms
Digital Transformation
Cloud Software

Success Metrics (First 12 Months)

Achieve revenue and ARR targets.
Maintain healthy sales pipeline.
Close strategic enterprise accounts.
Improve deal conversion.
Build executive relationships.
Contribute to GTM growth.

Why Join Enthral?

Join a fast-growing Agentic AI Learning Platform shaping the future of workforce transformation while working with leading enterprises and innovative AI technology.

Solutions Consultant / Pre-Sales Specialist

Department

Enterprise Sales – Pre-Sales & Solution Consulting

Job Posted On

1^stJuly 2026

Employee Type

Full-Time

Experience Range

4–7+ Years

About Enthral

Role Overview

Bridge business needs with technical capabilities by supporting enterprise sales through discovery workshops, solution consulting, technical validation, and tailored demonstrations of Enthral's Agentic AI Learning Platform.

Key Responsibilities

Solution Consulting & Discovery

Conduct discovery workshops.
Translate customer challenges into tailored solutions.
Design outcome-focused solution approaches.
Act as a trusted advisor throughout the buying journey.

Product Demonstrations & Solution Design

Deliver customized product demonstrations.
Build industry-specific demo environments.
Showcase AI capabilities, skills intelligence and analytics.
Develop proof-of-concepts (POCs).

Technical Consulting

Advise on APIs, SSO, SCORM, xAPI, LRS, security and integrations.
Collaborate with Product and Engineering on solution architecture.

RFP, RFI & Technical Documentation

Own technical responses for RFPs, RFIs and security questionnaires.
Prepare architecture and integration documentation.

Sales Enablement

Support account strategy.
Train sales teams.
Develop reusable demo assets.

Cross-Functional Collaboration

Partner with Product, Engineering, Customer Success and Delivery.
Provide customer insights for product roadmap.

Required Experience & Qualifications

4–7+ years in pre-sales, solution consulting or solution engineering.
3+ years supporting Enterprise SaaS sales.
Experience in LMS, LXP, HRTech, AI Platforms or Enterprise SaaS.
Strong knowledge of APIs, SSO, SCORM, xAPI and LRS.
Experience with RFPs and security assessments.
Bachelor's degree in Engineering, Computer Science, IT or related discipline.

Core Competencies

Solution Consulting
Enterprise SaaS Architecture
Technical Discovery
API & Integration Knowledge
SCORM & xAPI
SSO
Enterprise Security
Business Process Mapping
Presentation & Storytelling
Technical Documentation

What We're Looking For

Strong business and technical communication.
Consultative approach.
Ability to engage business and technical stakeholders.
Excellent demonstration skills.
Passion for AI and enterprise learning.
Collaborative mindset.

Preferred Industry Background

Enterprise SaaS
Learning Technology
HRTech
Talent Management
AI Platforms
Workflow Automation
Cloud Software

Success Metrics (First 12 Months)

Support high technical win rates.
Improve demo-to-win conversion.
Reduce technical evaluation timelines.
Deliver quality RFP responses.
Build reusable demo assets.
Become a trusted technical advisor.

Why Join Enthral?

Help redefine enterprise learning through Agentic AI while working on enterprise transformation initiatives with innovative technology and a collaborative team.

Sales Development Representative (SDR)

Department

Enterprise Sales – Business Development

Job Posted On

1^stJuly 2026

Employee Type

Full-Time

Experience Range

1–3+ Years

About Enthral

Role Overview

As a Sales Development Representative (SDR), you will build Enthral's enterprise sales pipeline by identifying target accounts, researching decision-makers, executing personalized outreach campaigns, and generating qualified meetings for the Enterprise Sales team. This role requires curiosity, resilience, strong communication skills, and a consultative approach to engaging senior business leaders.

Key Responsibilities

Outbound Prospecting & Pipeline Generation

Identify, research, and prospect enterprise organizations across target industries.
Generate qualified sales opportunities through strategic outbound prospecting.
Build and maintain a healthy pipeline of meetings for the Enterprise Account Executive team.
Consistently achieve monthly and quarterly meeting generation targets.

Personalized Multi-Channel Outreach

Develop personalized outreach using email, LinkedIn, phone, and other engagement channels.
Tailor messaging for CHROs, CLOs, HR Leaders, L&D Heads, CIOs, and business executives.
Create value-driven messaging focused on customer business challenges.
Continuously optimize outreach strategies.

Account Research & Market Intelligence

Research target organizations, industries, decision-makers, and buying triggers.
Understand workforce challenges and digital transformation initiatives.
Gather intelligence on existing technology ecosystems and procurement cycles.
Share market insights with Sales and Marketing.

CRM & Sales Operations

Maintain accurate CRM records.
Ensure pipeline hygiene and data quality.
Use LinkedIn Sales Navigator, Apollo, CRM and sales engagement tools effectively.
Track outreach and conversion metrics.

Sales Collaboration

Partner with Enterprise Account Executives on account strategies.
Support Marketing campaigns and lead nurturing.
Participate in pipeline reviews.
Improve outbound messaging and processes.

Required Experience & Qualifications

1–3+ years in Business Development, SDR or Inside Sales.
Minimum 1 year of outbound prospecting in B2B SaaS.
Experience with cold calling, personalized emails, LinkedIn outreach and social selling.
Hands-on experience with Salesforce, HubSpot, Apollo, LinkedIn Sales Navigator, Zoho CRM or similar tools.
Excellent written and verbal communication skills.
Bachelor's degree in Business, Marketing, Communications or related discipline.

Core Competencies

Outbound Prospecting
Lead Qualification
Cold Calling
Social Selling
Account Research
CRM Management
Customer Discovery
Market Intelligence
Communication
Ownership & Accountability

What We're Looking For

Passion for enterprise sales and technology.
Confidence engaging senior business leaders.
Excellent research and communication skills.
Ability to personalize outreach.
Goal-oriented mindset.
Willingness to learn and grow.

Preferred Industry Background

Enterprise SaaS
HRTech
Learning Technology
AI Platforms
Talent Management
Digital Transformation
Cloud Software

Success Metrics (First 12 Months)

Achieve qualified meeting targets.
Build a predictable sales pipeline.
Maintain CRM accuracy.
Improve outreach conversion rates.
Develop strong product and industry knowledge.
Become a trusted SDR for the Enterprise Sales team.

Why Join Enthral?

Join one of the fastest-growing Agentic AI Learning Platforms and build your enterprise SaaS sales career while working with innovative AI technology, global enterprises, and an ambitious, high-growth team.

Sales Head / Vice President – Sales

Department

Enterprise Sales

Job Posted On

1^stJuly 2026

Employee Type

Full-Time

Experience Range

12–15+ Years

About Enthral

Enthral is an Agentic AI Learning Platform transforming enterprise learning, talent development, onboarding, performance, and workforce skilling through autonomous AI agents. Trusted by 300+ enterprise customers, powering 4M+ learners across 65+ countries.

Role Overview

Lead Enthral's enterprise revenue growth by building a scalable revenue engine, defining GTM strategy, leading enterprise sales teams, and driving customer acquisition across key industries.

Key Responsibilities

Revenue Leadership

Own revenue, bookings and ARR targets.
Drive enterprise acquisition and account growth.
Develop annual and quarterly sales plans.
Build predictable pipelines and accurate forecasts.

Go-to-Market Strategy

Execute GTM strategy across BFSI, Manufacturing, Pharma, IT, GCCs and other enterprises.
Develop vertical-specific playbooks.
Position Agentic AI capabilities.
Refine pricing and market positioning.

Enterprise Sales

Lead complex CXO engagements.
Drive consultative, value-based selling.
Own strategic negotiations.
Build executive relationships.

Sales Team Leadership

Recruit and mentor enterprise sales teams.
Establish KPIs and performance reviews.
Build a culture of accountability and excellence.

Business Development

Drive strategic partnerships.
Collaborate with Marketing and Customer Success.

Forecasting & Operations

Maintain CRM discipline.
Deliver accurate forecasts.
Improve sales processes and reporting.

Cross-Functional Collaboration

Partner with Product, Marketing, Delivery and Customer Success.

Required Experience & Qualifications

12–15+ years of B2B enterprise sales.
5+ years in senior sales leadership.
Proven Enterprise SaaS sales success.
Experience in LMS, LXP, HRTech, AI Platforms, Talent Tech or Enterprise SaaS.
Strong enterprise deal management.
Consistent record of exceeding revenue targets.
Bachelor's degree required; MBA preferred.

Required Competencies

Strategic Leadership
Enterprise & Consultative Selling
ARR & Pipeline Management
Forecasting & Commercial Acumen
Team Building & Coaching
Cross-functional Leadership

What We're Looking For

Entrepreneurial mindset
Ownership and execution focus
Customer-first approach
Data-driven decision making
Excellent communication
Passion for AI and enterprise technology

Preferred Industry Background

Enterprise SaaS
HRTech
Learning Technology
AI Platforms
Talent Management
Digital Transformation

Success Metrics (First 12 Months)

Achieve ARR targets
Build predictable pipeline
Expand enterprise presence
Improve deal velocity
Build high-performing sales team
Develop strategic customer relationships

Why Join Enthral?

Shape the future of enterprise learning through Agentic AI while leading a high-impact revenue organization in a globally growing AI learning platform.

Sales/Pre Sales Intern

Department

Sales

Job Posted On

10^thJun 2026

Employee Type

Intern

Experience Range

0 year

Key Responsibilities

Conduct product demonstrations and platform walkthroughs for prospective and existing clients.
Assist in preparing customized demo environments and use cases based on client requirements.
Develop demo scripts, sales narratives, and customer-centric product storytelling.
Create storyboards and presentation flows for new product features and solutions.
Support the sales team in preparing proposals, presentations, and solution documents.
Research industry trends, competitor offerings, and market opportunities.
Participate in customer discovery calls and requirement-gathering discussions.
Assist in designing and improving sales and pre-sales strategies.
Prepare product collateral, feature sheets, and sales enablement materials.
Coordinate with Product, Operations, and Customer Success teams for solution positioning.
Maintain CRM records and support lead management activities.
Contribute ideas for improving customer engagement, product adoption, and sales effectiveness.

Required Skills

MBA (Marketing, Sales, Business Analytics, or related specialization) – Freshers may apply.
Excellent verbal and written English communication skills.
Strong presentation and interpersonal skills.
Ability to understand and explain technology products effectively.
Strong analytical and problem-solving abilities.
Proficiency in PowerPoint, Excel, and business documentation.
Self-driven, proactive, and eager to learn.
Comfortable interacting with senior stakeholders and clients.

Preferred Skills

Exposure to SaaS, EdTech, HRTech, or enterprise software products.
Familiarity with AI tools such as ChatGPT, Copilot, Perplexity, etc.
Experience in presentations, public speaking, debates, or case competitions.
Basic understanding of B2B sales processes and customer engagement.

Video/Graphic Designer

Department

Content

Job Posted On

10^th Jun 2026

Employee Type

Full Time

Experience Range

0-2 years

Key Responsibilities

Design high-quality graphics, illustrations, banners, social media creatives, infographics, brochures, and marketing collateral.
Create and edit professional videos for product promotions, customer communications, training programs, and marketing campaigns.
Develop motion graphics, animations, explainer videos, and visual storytelling content.
Design visual assets for LMS/LXP courses, learning modules, assessments, and digital content.
Create engaging content for social media, websites, email campaigns, and presentations.
Collaborate with Marketing, Product, Content, and Customer Success teams to understand creative requirements.
Assist in conceptualizing campaigns, branding initiatives, and visual communication strategies.
Ensure consistency with company branding guidelines across all creative outputs.
Manage multiple projects while adhering to timelines and quality standards.
Stay updated with design trends, AI-powered creative tools, and emerging multimedia technologies.

Required Skills

Graphic Design

Strong understanding of visual design principles, typography, layouts, and branding.
Proficiency in Adobe Photoshop, Illustrator, Canva, or similar design tools.
Ability to create visually appealing marketing and corporate communication materials.

Video Editing & Motion Graphics

Hands-on experience with Adobe Premiere Pro, After Effects, CapCut, Filmora, or equivalent tools.
Knowledge of video editing, transitions, animations, sound synchronization, and visual effects.
Ability to create short-form and long-form video content for multiple platforms.

Creative Skills

Strong storytelling and visual communication abilities.
Attention to detail and aesthetic sensibility.
Ability to transform concepts into engaging visual experiences.

Required Qualifications

Bachelor's Degree/Diploma in Graphic Design, Multimedia, Animation, Visual Communication, Fine Arts, Mass Communication, or a related field.
0–2 years of experience in graphic design, video editing, multimedia, or related creative roles.
Strong portfolio showcasing graphic design and video editing projects.
Good communication and collaboration skills.

Preferred Qualifications

Experience in creating content for e-learning, LMS platforms, EdTech, SaaS, or digital products.
Knowledge of UI design principles and basic web design concepts.
Familiarity with AI-powered creative tools such as ChatGPT, Adobe Firefly, Midjourney, Runway, Canva AI, or similar platforms.
Basic photography, videography, or content production experience.

Instructional Designer/E-Learning Content Developer

Department

Content

Job Posted On

10^thJun 2026

Employee Type

Full Time

Experience Range

0-2 years

Key Responsibilities

Analyze learning requirements and transform them into effective instructional solutions.
Design learner-centric e-learning courses, microlearning modules, assessments, simulations, and learning journeys.
Create storyboards, instructional blueprints, scripts, and content structures for digital learning programs.
Apply instructional design methodologies such as ADDIE, SAM, Bloom's Taxonomy, and Adult Learning Principles.
Develop engaging learning activities, knowledge checks, case studies, scenarios, and assessments.
Collaborate with Subject Matter Experts (SMEs), clients, and internal stakeholders to gather and validate content.
Convert raw content, presentations, documents, and training materials into structured learning experiences.
Ensure content aligns with defined learning objectives, business outcomes, and competency requirements.
Review and improve existing learning content for engagement, effectiveness, and learner experience.
Work closely with multimedia, LMS, and development teams to support course deployment and delivery.
Leverage AI tools and emerging technologies to improve content development efficiency and learning effectiveness.

Required Skills

Instructional Design

Strong understanding of instructional design principles and adult learning methodologies.
Ability to create detailed storyboards, learning pathways, and course structures.
Understanding of Bloom's Taxonomy, learning objectives, competency mapping, and assessment design.
Ability to simplify complex concepts into engaging and learner-friendly content.

Content Development

Excellent written English and content creation skills.
Strong research, analytical, and information organization capabilities.
Experience creating training materials, facilitator guides, learner guides, job aids, and e-learning content.

Learning Technologies

Familiarity with e-learning authoring tools such as Articulate Storyline, Rise 360, Adobe Captivate, iSpring, or similar platforms.
Basic understanding of LMS platforms, SCORM, xAPI, and digital learning ecosystems.

Required Qualifications

Bachelor's or Master's Degree in Instructional Design, Education, Learning & Development, English, Mass Communication, Psychology, HR, Management, or related disciplines.
0–2 years of experience in instructional design, e-learning development, content development, training, or learning solutions.
Exceptional written and verbal English communication skills.
Strong attention to detail and ability to manage multiple projects simultaneously.

Preferred Qualifications

Internship or project experience in e-learning, training, L&D, EdTech, or content development.
Familiarity with AI-assisted content creation tools such as ChatGPT, Gemini, Claude, or similar platforms.
Exposure to corporate learning, competency frameworks, and skill development programs.
Knowledge of multimedia learning principles and learner engagement techniques.

Customer Success Manager (CSM)

Department

Customer Success

Job Posted On

1^stJuly 2026

Employee Type

Full-Time

Experience Range

4–7+ Years

About Enthral

Role Overview

Lead enterprise customer success from onboarding through renewal and expansion by driving adoption, organizational change, executive engagement, and measurable business outcomes using Enthral's Agentic AI Learning Platform.

Key Responsibilities

Customer Onboarding & Success

Lead onboarding and customer transition from implementation to adoption.
Develop customer success plans aligned with business objectives.
Drive platform adoption across HR, L&D, IT and business stakeholders.
Ensure rapid time-to-value through structured onboarding.

Customer Adoption & Change Management

Execute enterprise adoption strategies.
Conduct business reviews and executive success meetings.
Develop customer adoption roadmaps.
Support organizational change initiatives.

Revenue Protection & Growth

Own renewal strategy and contribute to Net Revenue Retention (NRR).
Identify cross-sell and upsell opportunities.
Partner with Sales to expand enterprise accounts.
Mitigate renewal risks proactively.

Customer Health & Engagement

Monitor adoption, utilization and customer health metrics.
Identify churn risks early.
Maintain proactive customer engagement.
Report customer success KPIs.

Customer Advocacy

Represent the voice of the customer internally.
Collaborate with Product Management on enhancements.
Develop customer success stories.
Strengthen executive relationships.

Cross-Functional Collaboration

Partner with Sales, Product, Support, Engineering and Implementation teams.
Ensure seamless customer experience.
Support strategic customer initiatives.

Required Experience & Qualifications

4–7+ years in enterprise customer-facing roles.
Minimum 3 years as a Customer Success Manager or Enterprise Account Manager.
Experience with LMS, LXP, HRTech, Talent Management, AI Platforms or Enterprise SaaS preferred.
Experience managing enterprise renewals, adoption and expansion.
Excellent communication and stakeholder management skills.
Bachelor's degree in Business Administration, HR, Management or related discipline.

Core Competencies

Enterprise Customer Success
Customer Lifecycle Management
Executive Relationship Management
Customer Adoption
Renewal Management
Change Management
Customer Analytics
Cross-Sell & Upsell Strategy
Business Reviews
Account Growth

What We're Looking For

Consultative customer engagement approach.
Strong stakeholder management.
Analytical and data-driven mindset.
Experience managing enterprise change.
Growth mindset.
Passion for AI and workforce transformation.

Preferred Industry Background

Enterprise SaaS
HRTech
Learning Technology
Talent Management
AI Platforms
Customer Success
Cloud Software
Digital Transformation

Success Metrics (First 12 Months)

Achieve renewal and NRR targets.
Drive high customer adoption.
Reduce churn risk.
Support cross-sell and upsell growth.
Deliver executive business reviews.
Build referenceable enterprise customers.

Why Join Enthral?

Help global enterprises maximize the value of an innovative Agentic AI Learning Platform while shaping long-term customer success, adoption, and business growth through AI-powered workforce transformation.