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GLOSSARY

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Essential definitions & insights for navigating the L&D landscape

What is Customer Education ?

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Customer Education

Training and resources provided to customers to help them effectively use a product or service, improve their skills, or understand relevant industry concepts. This can improve satisfaction, reduce support costs, and increase loyalty.

It's about training your customers how to use your products or services so they can get the most out of them.

It helps customers be happier with your product, reduces calls to support, and makes them more loyal.

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